Shipping Policy

Last updated: August 6, 2026

All orders are shipped by SJS DIGITAL LLC, 1712 Pioneer Avenue, Cheyenne, WY 82001, United States.

Order Processing

Orders are processed within 1–2 business days of purchase. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 12:00 PM MT on a Friday are processed the following Monday.

You will receive a confirmation email when your order is placed and a second email with tracking once it ships.

Shipping Rates and Delivery Times

Destination	Method	Estimated transit	Cost
United States (contiguous 48)	Standard	3–7 business days	$5.95 — free over $50
United States (contiguous 48)	Expedited	2–3 business days	$14.95
Alaska, Hawaii, U.S. territories	Standard	7–14 business days	$12.95
APO / FPO / DPO	USPS	10–21 business days	$9.95

Transit times are estimates provided by the carrier and begin once the order ships, not when it is placed. They are not guaranteed.

Where We Ship

We currently ship within the United States only, including Alaska, Hawaii, U.S. territories and military addresses. We do not ship internationally at this time.

Tracking Your Order

Tracking information is emailed when your order ships. It can take up to 24 hours for the carrier to register the first scan. If your tracking has not updated after 3 business days, contact us at [SUPPORT EMAIL].

Address Changes

Contact us within 24 hours of placing your order to change the delivery address. Once an order has been dispatched we cannot redirect it.

Please double-check your address at checkout. If a package is returned to us because of an incorrect or incomplete address, we will refund the order minus original shipping, or reship it once you pay the new shipping cost.

Lost Packages

If tracking shows no movement for 7 business days, contact us and we will open a trace with the carrier. If the package is confirmed lost, we will reship or refund at your choice.

Packages Marked Delivered but Not Received

Carriers occasionally scan a package as delivered before it arrives. Please wait 48 hours and check with your household and neighbors first. If it still has not appeared, contact us within 7 days of the delivery scan and we will work with you to resolve it.

Damaged in Transit

Report transit damage within 5 business days of delivery. Photos of the product and the outer packaging are required so we can file a carrier claim. Confirmed damage is resolved with a replacement or a full refund.

Storage and Heat

Supplements can be affected by extreme temperatures. We use insulated packaging during summer months where needed, but we cannot control how long a package sits in a mailbox or delivery vehicle. If a product arrives visibly heat-damaged, contact us and we will replace it.

Split Shipments

Occasionally an order ships in multiple packages at no extra cost to you. Each package receives its own tracking number.

Contact

SJS DIGITAL LLC
1712 Pioneer Avenue
Cheyenne, WY 82001
United States
Email: [SUPPORT EMAIL]
Phone: [PHONE]
Support hours: Monday–Friday, 9:00 AM – 5:00 PM MT