Return Policy

Refund & Return Policy

Last updated: August 6, 2026

This policy applies to all purchases made from [STORE NAME], operated by SJS DIGITAL LLC, 1712 Pioneer Avenue, Cheyenne, WY 82001, United States.

60-Day Money-Back Guarantee

We want you to be satisfied with your purchase. If you are not, you may request a refund within 60 calendar days of the delivery date.

Because supplements have to be taken consistently before you can judge them, our guarantee covers opened and partially used bottles, not just sealed ones. You do not need to return an unfinished product in its original packaging to qualify.

How to Request a Refund

  1. Email [SUPPORT EMAIL] with your order number and the reason for the return.
  2. We will reply within 1 business day with a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the product back using the instructions provided. Write the RMA number on the outside of the package.
  4. Once we receive and inspect the return, we will email you to confirm the outcome.

Returns sent without an RMA number cannot be processed. Please contact us first.

Refund Processing

Approved refunds are issued to the original payment method within 5 business days of us receiving the return. Depending on your bank or card issuer, it may take an additional 5–10 business days for the credit to appear on your statement. We do not control that timing.

Return Shipping Costs

  • We pay return shipping if the product arrived damaged, defective, expired, or if we sent the wrong item.
  • You pay return shipping for change-of-mind returns and guarantee claims.
  • Original shipping charges are non-refundable except where we made the error.

We do not charge a restocking fee.

Limits on the Guarantee

  • The guarantee applies once per customer or household, and covers up to the quantity of a single bundle or multi-pack.
  • Bulk orders beyond a standard multi-pack are handled case by case.
  • We reserve the right to decline refunds where there is evidence of abuse, such as repeat claims across multiple accounts or addresses.

Items We Cannot Refund

  • Gift cards.
  • Free promotional items and items marked final sale at the time of purchase.
  • Products purchased from a third-party retailer or marketplace. Contact that seller directly.

Damaged, Defective, or Incorrect Items

Contact us within 7 days of delivery at [SUPPORT EMAIL] with photos of the item and packaging. We will send a replacement or issue a full refund, including shipping, at your choice. You will not be asked to return a damaged consumable product.

Exchanges

We replace items that are defective or damaged. If you want a different product instead, request a refund and place a new order.

Subscription Orders

Subscription orders are covered by this policy. Cancelling a subscription does not automatically refund an order that has already shipped — request a refund separately using the steps above. See our Subscription & Auto-Renewal Terms for cancellation details.

Order Cancellation

Orders can be cancelled at no cost within 24 hours of purchase if they have not yet shipped. Email us as soon as possible. Once an order is dispatched, use the return process above.

Chargebacks

If you have a problem with an order, please contact us before filing a chargeback with your bank. We can almost always resolve it faster directly.

Contact

SJS DIGITAL LLC
1712 Pioneer Avenue
Cheyenne, WY 82001
United States
Email: [SUPPORT EMAIL]
Phone: [PHONE]
Support hours: Monday–Friday, 9:00 AM – 5:00 PM MT